Restructuring the Account Opening Process for a Bank

Business Challenge

For the past decade, a large investment banking institution experienced several issues related to its account opening and maintenance processes and the storage of customer reference data. Lack of investment in technology and unified business processes impacted both the front and middle offices, creating several manual processes and non-transparent channels of communication.


Kohesiv conducted an assessment of the client’s business processes by: analyzing the current environment, synthesizing the findings, and syndicating the solutions to the key stakeholders. Kohesiv uncovered major deficiencies in the client’s existing operating model and developed point solutions to resolve them.


The client embraced the strategic recommendations and are implementing some of the proposed strategies. Kohesiv is engaged in a multiple phased delivery project, which includes the remediation of client reference data, and the global synchronization of account data.

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